This interactive two-hour workshop introduces palliative nurses to cultural intelligence as a dynamic and ongoing framework to identify and mitigate bias within health care. Through real-world case studies and group discussion, participants will explore how to honor the full humanity of patients, families, and colleagues while building community across differences.
Rooted in cultural intelligence principles, the workshop provides practical tools to refocus care processes and address inequities within diverse and global health care environments. The workshop will provide practical steps for building personal CQ and use case studies to explore the effective application of the framework to deliver person-centered palliative care and address inequities within multicultural teams and diverse patient populations.
The first 30 people to register received free registration, generously funded by the Hospice and Palliative Nurses Foundation. Please register only if you are available to be present for the entire workshop.
Agenda
Wednesday, December 10, 2025
12:00-12:30 p.m. ET
Intro to Cultural Intelligence Framework
12:30 - 12:45 p.m. ET
Assessing your CQ
12:45 - 1:45 p.m. ET
Case Studies & Application of CQ Framework
1:45 - 2:00 p.m. ET
Final Q&A and Wrap Up
Facilitator
Michelle A. Webb, DNP, CHPCA®, FPCN® is a Clinical Assistant Professor at Duke University School of Nursing with more than three decades of nursing leadership experience, including nearly 20 years of clinical and executive leadership in hospice and palliative care. She is a Certified Hospice and Palliative Care Administrator, a Certified Cultural Intelligence Facilitator, and Unconscious Bias Coach.
She has held multiple leadership roles within the Hospice and Palliative Nurses Association and Hospice and Palliative Nurses Foundation, including President and Secretary-Treasurer. She has contributed to advancing expert hospice and palliative care through teaching, leading, mentoring, and health policy advocacy. Her scholarly work includes numerous peer-reviewed publications and book chapters focused on leadership, health equity, and palliative nursing. As an educator, consultant, and mentor, Dr. Webb has a passion for shaping the future of serious illness care through teaching, quality improvement, research, and service.
Continuing Education
Attendees can earn up to a maximum of 2.0 NCPD contact hours* upon successful completion of this course. Successful completion requires participants to remain engaged throughout the Zoom platform (e.g., cameras on, engaged in breakout sessions, etc.), and completing/submitting the post-activity evaluation within the timeframe specified.
Hospice and Palliative Nurses Association is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
All individuals in a position to control content will be submitting financial disclosure information and appropriate disclosures will be made prior to the event.
*Number of NCPD contact hours are subject to change.
Cancellation Policy
No refunds are permitted on purchases of individual eLearning activities from the HPNA Store. If you are outside of the United States and would like to purchase a publication from HPNA, payments can only be made by credit card. HPNA accepts Visa, MasterCard, and American Express. If you need assistance, please contact the HPNA Education Department or call (412)-787-9301 option 2.