In this presentation, presenter Marilyn Graves discusses communication with both patients and their families. She reviews how to be prepared for communication and important things to consider before having a conversation. She gives tips on how communicate effectively, which will help to improve the communication between you and the patient. She also provides suggestions of things that you can say to the patient to help the patient more comfortable and make care more effective. When you care for a patient, you are not just caring for their physical needs. Effective communication will help you care for their mental needs, emotional needs, and help to direct your care to where the patient is most in need.

This course was created in July 2014.

Continuing Education: Contact hours are no longer available for this product.

Note: The first few slides are written material to read. Audio starts on the fourth slide.

Presented by Marilyn Graves, MSN, RN, CWOCN, CHPN®

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